واقع إدارة الجودة الشاملة في كلية ردفان الجامعية - جامعة لحج

The present study aimed to identify the current state of Total Quality Management (TQM) implementation at Radfan University College from the perspectives of administrators and academics. To obtain the required data and results, a questionnaire was distributed to a convenience sample of the study population at Radfan University College, which comprised 119 staff members, including all academic and administrative employees. The Statistical Package for the Social Sciences (SPSS) was used to analyze the data and test the study hypotheses.

The study found that the overall level of Total Quality Management was low across all domains, with a mean of 3.55, a standard deviation of 0.838, and a percentage weight of 71%. The results also indicated that there were no statistically significant differences in the level of Total Quality Management attributable to the study variables of gender, job title, years of service, and academic qualification.