واقع تطبيق أبعاد التحول الرقمي في بنك اليمن والكويت في الجمهورية اليمنية دراسة حالة: محافظة عدن

The study aimed to identify the reality of implementing digital transformation dimensions at the Yemen Kuwait Bank in the Aden Governorate, Republic of Yemen. This was achieved by measuring the availability of digital transformation dimensions, namely: (Digital Technologies, Digital Security, Digitalization of Customer Experience, Digitalization of Banking Services, Digital Culture and Capabilities, and Digital Leadership and Innovation). The study employed a descriptive-analytical methodology, and a questionnaire was developed as the primary data collection tool after ensuring its validity and reliability through expert arbitration.

The study population consisted of all employees at the Yemen Kuwait Bank in Aden Governorate, using a comprehensive census method. Out of the total 60 employees, 53 valid questionnaires were retrieved for statistical analysis, while 7 were excluded due to incompleteness. The study utilized the Statistical Package for the Social Sciences (SPSS) for data analysis. The results revealed that the level of implementing digital transformation dimensions at the bank was overall high. This indicates the bank management's commitment to adopting modern technologies and enhancing digital transformation across its operations and services. Based on these findings, the study offered several recommendations, most notably: continuing the development and modernization of technical systems, strengthening digital security and data protection, developing the digital skills of employees, expanding banking services, and supporting innovation to improve service quality.